1What Information Does ae4 Collect?
When you register and use the ae4 platform, we collect certain categories of information to ensure our services run smoothly and securely for you.
Account Information
- Full name, date of birth, and gender
- Active email address
- Mobile phone number
- Account password (encrypted)
- Identity verification documents (such as MyKad) if required for KYC verification
Device & Browser Information
- User IP address and general location
- Device type, operating system, and browser
- Activity log data and access timestamps
- Unique device identifier (where applicable)
Payment Information
- Malaysian local bank account details
- Deposit and withdrawal history in Malaysian Ringgit (MYR)
- Payment methods used (DuitNow, Boost, bank transfer)
- Transaction reference number
Platform Usage Data
- Gaming and betting activity records
- Pages visited and time spent on the platform
- User account preferences and settings
- Any interactions with our support team
2How Is Your Information Used?
Ae4 uses collected information solely for legitimate purposes directly related to providing our services to users in Malaysia.
Verifying that accounts are registered by eligible users who meet the minimum age requirement.
Processing deposits and withdrawals in MYR accurately and securely.
Providing accurate support based on account history and user activity.
Analysing usage patterns to improve the ae4 experience and platform performance.
Sending security notices, policy updates, and important account information.
Monitoring suspicious activity to protect the security of user accounts.
3Cookie Usage & Tracking
Ae4 uses cookies and similar tracking technologies to enhance the user experience on our platform. Cookies are small files stored on your device when you visit our website.
We use two main types of cookies:
- Essential Cookies — required for core platform functions such as login and gaming sessions. These cookies cannot be disabled.
- Analytics Cookies — helps us understand how users interact with the platform, including the most frequently visited pages and time spent.
You can manage your cookie settings through your browser. However, disabling essential cookies may affect the functionality of the ae4 platform.
4Data Storage, Security & Information Sharing
Security & Data Storage
Ae4 stores user data on servers protected with industry-standard encryption. All financial and personal information is encrypted in transit using SSL/TLS protocols.
Your data is retained for as long as your account remains active, and for any period required by law or legitimate business needs following account closure.
Third-Party Sharing
Ae4 does not sell users' personal data to any third party for marketing purposes. We only share information in the following situations:
- Approved payment processors for completing transactions in RM
- Technical service providers bound by confidentiality agreements
- Regulatory authorities or law enforcement when required by law
5What Rights Do Users Have Over Their Personal Data?
Ae4 users have certain rights regarding their personal data. We respect these rights and aim to make the process straightforward for users who wish to exercise them.
You have the right to request a copy of the personal data we hold about you. Submit your request through the ae4 support team.
If your information is inaccurate or incomplete, you may request a correction through your account settings or by contacting our support team.
You may request the deletion of your personal data, subject to applicable legal obligations and record retention requirements.
You may object to the processing of your data for specific purposes, including marketing communications, by contacting us directly.
6Privacy Policy Changes & How to Contact Support
Changes to This Policy
Ae4 reserves the right to update this Privacy Policy from time to time to reflect changes in our practices or applicable legal requirements. Users will be notified of any significant changes via an on-platform notice or their registered email address.
We encourage users to check this page periodically. Continued use of the ae4 platform after any changes are published will be considered acceptance of the updated policy.
Contact ae4 Support Team
If you have any questions regarding this Privacy Policy, or wish to exercise your data rights, please reach out to our support team.
Support Email: [email protected]
We aim to respond to all privacy-related enquiries within 5 business days. For general platform questions, you may also refer to our FAQ us.